Privacy Policy

1. Overview

Alchemic Automation ("Alchemic", "we", "us", "our") respects your privacy and is committed to protecting it in accordance with this Privacy Policy. This policy describes how we collect and use your Personal Information when you visit our website or use our services as outlined in our Terms of Service, and any information you may provide in electronic communications to Alchemic.

Please read this Privacy Policy carefully to understand our practices regarding your Personal Information. If you do not agree with our practices, you should not use our services. By accessing or using our services, you agree to this Privacy Policy.

We reserve the right to modify this Privacy Policy at any time, at our discretion. Your continued use of our services following any changes indicates your acceptance of and consent to those changes. Therefore, we encourage you to periodically review this Privacy Policy for updates.

This Privacy Policy is governed by our Terms of Service.

2. Types of Information Collected and Methods of Collection

Alchemic Automation may collect two types of information from you:

• Personal Information
  • Definition: This is data that personally identifies you. It is often information that you voluntarily provide during your interactions with our services.
  • Examples:
    • Identifying Information: Such as your name, which helps us address you personally in our communications.
    • Contact Information: Including email address and phone number, which enable us to communicate with you directly for customer service, updates, or marketing purposes.
    • Professional Information: This may include your employer, job title, and department, helping us understand your professional background and tailor our services to your professional needs.
    •  
• Non-Personal Information
  • Definition: This category includes data that is about you but does not specifically identify you. This type of information is generally collected automatically and is used in aggregate form.
  • Examples:
    • Browsing Data: Information about your interaction with our website, such as pages visited, time spent on pages, and the sequence of your navigation. This helps us improve the user experience and effectiveness of our website.
    • Device Information: Details about the device you use to access our services, such as the hardware model, operating system, and browser type. This information aids in optimizing our services for different device platforms.

Methods of Collection:

• Direct Collection: When you sign up for our services, subscribe to our newsletter, make a purchase, or otherwise engage with us directly, you provide us with your Personal Information. This direct interaction is a primary source of both Personal and Non-Personal Information.
• Indirect Collection:
  • Third-party Sources: We may receive information about you from other sources, such as business partners and service providers. This can include information that supplements what we collect directly, providing us with a more comprehensive understanding of your needs.
  • Automated Technologies: As you navigate through and interact with our services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes information collected through cookies and other tracking technologies. Our Cookies Policy provides more detailed information about these practices and how you can manage your preferences.

3. How Alchemic Automation Uses Personal Information Collected About You

Alchemic Automation uses the Personal Information collected for various purposes:

• For Functionality and Development of Our Services: We use your information to provide, personalize, and improve our services. This includes using your IP address for network connectivity, diagnosing server issues, and ensuring security. We analyze data for testing, modifying, and improving our services, and developing new technologies. Cookies and similar technologies are employed for website functionality and analytics. For more details, please refer to our Cookies Policy.
• For Customer Support and Service Optimization: Your information helps us provide updates, ensure proper functioning of our services, and optimize their performance. This may involve automatic system checks for updates or enhancements. We also use your Personal Information for customer support and eligibility verification for promotional offers.
• For Business Operations: We utilize your information for critical business functions like accounting, auditing, billing, and legal compliance. This also involves using Personal Information for fraud monitoring, protecting legal rights, and fulfilling contractual obligations. We may contact you for marketing and sales of our services, respecting your communication preferences.
• For Communication: We use contact information to send service-related messages, respond to customer inquiries, provide security alerts, and inform about policy changes or subscription updates. We also send marketing materials like newsletters or white papers, based on your preferences. Participation in surveys or research may require sharing Personal Information, governed by additional notices and consents.
• For Advertising and Marketing: Personal Information, combined with other data, enables personalized content and helps assess the effectiveness of advertising campaigns. Device location settings can be adjusted to control personalized service offerings.
• For Platform Improvement: We compile statistics to understand user needs and preferences, enhancing user experience. This helps us highlight relevant information and improve overall service quality.

Legal Basis for Processing (Applicable to EEA and United Kingdom Visitors): For visitors from the European Economic Area or the United Kingdom, our processing of Personal Information is based on consent, contractual necessity, legal obligations, or legitimate interests like administrative purposes, direct marketing, product development, fraud prevention, and information security. The specific basis will be made clear at the time of collection. For more information on the legal basis for specific processing activities, please contact us as outlined in the "How to Contact Us" section.

Retention of Your Personal Information: We retain Personal Information as long as necessary for the purposes outlined in this Privacy Policy, including legal, regulatory, tax, accounting, or reporting requirements. The retention period is determined based on the nature of the information, its sensitivity, potential risks from unauthorized use or disclosure, and legal or regulatory obligations. You have the right to request deletion of your data under certain circumstances. In some cases, we may anonymize your Personal Information for research or statistical purposes, in which case it may be used indefinitely without further notice.

4. How Alchemic Automation Protects Your Information

Alchemic Automation employs various administrative, technical, and organizational measures to safeguard your Personal Information against risks like loss, destruction, and unauthorized access, alteration, use, or disclosure. We also require our suppliers and vendors to adhere to similar protections for Personal Information that we share with them. As a user of our services, you also play a vital role in protecting your data and the systems you access. While we strive to ensure security, no technology or system can be completely secure. If you suspect any compromise of your data or account, please contact us immediately as outlined in the "How to Contact Us" section.

5. When Alchemic Automation Shares Your Information

We share your Personal Information within our business ecosystem, which includes affiliates, authorized suppliers, and business partners, always ensuring that it's used in a manner consistent with this Privacy Policy and protected adequately.

• With Affiliates and Subsidiaries: Sharing is limited to purposes consistent with this Privacy Policy.
• With Suppliers: Authorized vendors and suppliers may access Personal Information for services contracted to them, such as product delivery or IT services. Our contracts with these entities include clauses to protect your data.
• With Partners: For collaborative projects, marketing promotions, joint products, research studies, or services on our platform. Additional terms or Privacy Policies may apply.
• For Advertising and Marketing: We collaborate with third-party companies for advertising and marketing, ensuring that communication aligns with your preferences. This may involve using your information based on prior interactions, device location, or viewing habits. Our Cookies Policy provides more information on this.

Your device settings can control the use and sharing of location data, but opting out may impact the personalization of services and content provided.

• In Corporate Transactions: In events like mergers, sales, or acquisitions, we may disclose Personal Information as part of the transaction.
• With Your Consent: We will share your Personal Information with other entities when you have explicitly consented to such sharing.

For details on how to manage your preferences regarding advertising and marketing, please refer to the "Your Choices & Rights" section. We also share non-identifiable information, such as anonymized data, for analytical purposes and service development.

Alchemic Automation does not sell your Personal Information for monetary gain.

6. Information From Children

Alchemic Automation does not knowingly collect, use, or disclose information from children under the age of 16, or the equivalent minimum age in the relevant jurisdiction (e.g., 13 years old in the United States in accordance with the Children’s Online Privacy Protection Act). If we become aware that we have inadvertently received personal information from a child under the required age limit, we will take steps to delete that information as quickly as possible. If you are under the age limit, please do not provide any personal information to Alchemic Automation, including your name, address, telephone number, or email address. If you believe we might have any information from or about a child under the age limit, please contact us using the methods outlined in the “How to Contact Us” section.

7. Links to Other Websites and Services

Our services may contain links to other websites and services that are not operated or controlled by Alchemic Automation. We are not responsible for the privacy practices of these external sites and services. This Privacy Policy applies solely to information collected by us and does not cover third-party websites or services, including their privacy and security practices. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

8. Do Not Track

Some web browsers offer a "Do Not Track" (“DNT”) feature that signals to websites and online services a user’s preference not to be tracked. Currently, Alchemic Automation does not respond to DNT signals as there is no consistent industry standard for compliance.

9. Your Legal Rights

At Alchemic Automation, we respect your rights regarding your Personal Information. Depending on your location, you may have rights under applicable laws to request access to, correction of, or deletion of your personal data. You may also have the right to object to or request the restriction of processing of your personal data, and to request a copy of your personal data in a structured, electronic format.

• Marketing Choices: You have choices about whether to receive marketing communications from us. You can choose not to receive marketing communications from Alchemic Automation at any time.

For more information on your rights and choices, and how to exercise them, please contact us using the methods provided in the “How to Contact Us” section.

10. European Privacy Rights

For individuals in Europe, Alchemic Automation recognizes the additional rights granted under the General Data Protection Regulation (GDPR), the UK GDPR, and other relevant data protection laws. The scope of these rights may vary depending on the specific Alchemic Automation services you use.

• Access, Correction, and Deletion of Your Information: You can request access to your Personal Information, or ask for corrections or deletions. To make such requests, please use the contact information provided in the "How to Contact Us" section. Note that we may need to retain certain information for recordkeeping, to complete transactions initiated before such requests, or for compliance with legal obligations.
• Confirmation and Copy of Personal Information: Upon request, we will confirm what Personal Information we hold about you and, where legally required, provide a copy of this information. A processing fee may apply as permitted by law, and we will need proof of your identity before fulfilling your request.
• Specific Rights for Individuals in the European Economic Area, the United Kingdom, and Switzerland: You have the right to object to the processing of your Personal Information, request a restriction on processing, or ask for portability of your information. You can exercise these rights through written requests as detailed in the "How to Contact Us" section.
• Withdrawal of Consent: If we process your Personal Information based on consent, you have the right to withdraw this consent at any time. The withdrawal will not affect the lawfulness of processing before the withdrawal or processing based on other legal grounds.
• Complaints and Recourse: If you believe that we are processing your Personal Information inconsistently with this Privacy Policy, you have the right to lodge a complaint with your local data protection authority. For disputes under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and/or the Swiss-U.S. Data Privacy Framework, you can contact JAMS Mediation, Arbitration, and ADR Services for free recourse, and under certain conditions, invoke binding arbitration.
• Advertising and Marketing Choices: You have control over how we use and disclose your Personal Information for advertising and marketing. You can update your contact details and communication preferences using the methods in the "How to Contact Us" section. Opting out of marketing communications does not prevent us from sending you service-related communications, such as security updates or product delivery information. For more on how we use cookies and similar technologies for advertising, please refer to our Cookies Policy.

11. International Compliance

As a global entity with operations across various countries, Alchemic Automation may transfer your Personal Information between the United States and our affiliates and business partners in other countries, as well as to our third-party service providers who may be located in different countries.

Alchemic Automation transfers information internationally to operate efficiently, improve performance, and ensure redundancy and protection of information. In doing so, we commit to processing your Personal Information in a manner that is consistent with this Privacy Policy and in compliance with applicable laws, regardless of where it is transferred.

When transferring Personal Information internationally, especially from regions such as the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, Alchemic Automation ensures compliance with relevant laws and frameworks. We adopt mechanisms such as Standard Contractual Clauses and other legally accepted means to safeguard the transfer of Personal Information.

Alchemic Automation may be required to disclose Personal Information in response to lawful requests by public authorities, including for national security or law enforcement purposes.

12. Data Privacy Framework

Alchemic Automation aligns with recognized data privacy frameworks for the transfer of personal data from the European Union, United Kingdom, and Switzerland. We adhere to principles and standards that ensure the adequate protection and lawful processing of personal data received from these regions. In case of any conflict between this Privacy Policy and the principles of these frameworks, the framework principles will govern.

For more information on our certification and adherence to these data privacy frameworks, you can visit the official website of the respective data privacy framework.

13. California Privacy Rights

For residents of California, Alchemic Automation adheres to the California Consumer Privacy Act (CCPA) and provides the following rights:

• Notification: Right to be informed about the collection, use, disclosure, and sale or sharing of Personal Information.
• Access and Correction: Right to request access to, correction of, or deletion of Personal Information.
• Opt-Out Rights: Right to opt-out of the sale or sharing of Personal Information for cross-contextual targeted advertising.
• Sensitive Personal Information: Right to limit the use or disclosure of Sensitive Personal Information as defined under the CCPA.
• Non-Discrimination: Right not to be discriminated against for exercising CCPA rights.

To exercise these rights, please contact us using the information provided in the "How to Contact Us" section. Note that we may need to retain certain information for recordkeeping, to complete transactions, or as required by law.

You may designate an authorized agent to make CCPA requests on your behalf. Alchemic Automation may require verification of your identity or the agent’s authority before processing such requests.

For more information on the categories of Personal Information we collect, how we use it, and our retention practices, refer to the relevant sections of this Privacy Policy.

14. Colorado Privacy Rights

This section is for Colorado residents in accordance with the Colorado Privacy Act (CPA). Colorado residents have the right to:

• Be informed about the collection, use, disclosure, or sale of their Personal Information.
• Request access to, correction of, or deletion of their Personal Information.
• Opt out of the use of Personal Information for targeted advertising, sale, or certain profiling.

To exercise these rights, please contact us as detailed in the "How to Contact Us" section. Note that Alchemic Automation may retain certain information as required for recordkeeping, ongoing transactions, legal compliance, or other purposes permitted by the CPA. If you submit a request under the CPA, we may ask for specific information to verify your identity. If your request is denied, we will provide an explanation. You also have the right to appeal any decision by contacting us.

Authorized agents can submit requests on your behalf under the CPA. We may require verification of your identity or proof of authorization from the agent.

15. Connecticut Privacy Rights

This section addresses the rights of Connecticut residents under the Connecticut Data Privacy Act (CTDPA). To exercise your rights, please use the contact details in the "How to Contact Us" section. If we decline to take action on your request, you have the right to appeal by contacting us using the same details.

16. Utah Privacy Rights

For Utah residents, this section provides information about your rights under the Utah Consumer Privacy Act (UCPA). You can exercise your rights by contacting us as specified in the "How to Contact Us" section.

17. Virginia Privacy Rights

Virginia residents, as per Virginia’s Consumer Data Protection Act (VCDPA), have rights to:

• Be notified about the collection, use, disclosure, or sale of their Personal Information.
• Request access to, correction of, or deletion of their Personal Information.
• Opt out of the use of Personal Information for targeted advertising, sale, or certain profiling.
• Not be discriminated against for exercising these rights.

To request access, correction, or deletion of your Personal Information, please refer to the contact details in the "How to Contact Us" section. Alchemic Automation may retain certain information as necessary for recordkeeping, ongoing transactions, legal compliance, or other purposes allowed by the VCDPA. Requests under the VCDPA will require identity verification. If a request is denied, we will provide an explanation. You have the right to appeal any decision by contacting us using the same details.

18. How To Contact Us About This Privacy Policy

If you have any questions about this Privacy Policy or Alchemic Automation's privacy practices, please feel free to contact us through the following channels:

For General Inquiries:

• Email: legal@alchemicautomation.com
• Mail:

Alchemic Automation

ATTN: Legal Department

10770 Columbia Pike

Silver Spring, MD 20901 United States

In compliance with international data privacy agreements such as the EU-U.S. Data Privacy Framework, Alchemic Automation is committed to resolving complaints about our collection and use of your personal information. Individuals in the EU, UK, and Switzerland with inquiries or complaints regarding our personal data practices under these frameworks should first contact Alchemic Automation at: legal@alchemicautomation.com